• Crisis? What crisis? PR in a tight spot.

    Feb 10 • Crisis PR, General business • 1462 Views

    Ok, you’re going to need to take a look at your crisis communications plan. You have got one haven’t you? You haven’t? Well, don’t say I didn’t warn you. Let’s take a look at what you SHOULD have done before this all kicked off.

    PR and handling the media is about relationships. You can’t expect to just waltz up to a journalist “delighted” with your good news if he/she doesn’t know you or your company from Adam/Eve.

    Well, you can, but you’ll have a far better chance of a positive response and some quality editorial if you have bothered to do some groundwork, found out what they want, when they want it and begun to build a two-way relationship.

    Relationships in business are crucial, whether it is with clients, suppliers, employees or the media. Journalists need stories. Good news stories make great copy but unfortunately so do negative stories. Journalists deal in news. Your bad news is just as important to them as your good news.

    So, what can you do? Don’t bury your head in the sand and hope it will go away because the deadline for comment will pass before you get back to them. There really are two sides to every story and you need to ensure you get yours over. If it involves you, or your business, you really should be on top of the facts. If you are still looking into the situation or are legally shackled, say so, but clarify any information that you can and don’t leave things open to speculation. If you ignore or shun a journalist, speculation is all they have to go on and any relationship built up to date is ruined or scuppered before you’ve even begun.

    If you do go down the “no comment” route, you don’t look like an iron-willed corporate shark, you look ill-informed, unprepared and sometimes, unsympathetic. There is only one thing you can control in a crisis – preparation. If you work in a more high risk environment consider the “what if” scenarios.

    What would you do if X happened? What are your processes for clarifying the situation, communicating it to colleagues and then the media? In that order? Yes, I think so. Your employees deserve to know the facts from you and not from tomorrow’s papers. Also, if you do go for the “no comment” approach, guess where the journalist is heading next?

    In conclusion, journalists are not out to get you, they are out to get a story. Make sure at least half of it is yours.

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  • Gordon Bennett! Brown in black and white.

    Sep 23 • Politics • 1353 Views

    Gordon Brown Labour Party Conference

    Gordon Brown Labour Party Conference

    I’ve just spent an hour watching Gordon Brown deliver his crucial speech to the Labour Party Conference. For a man who struggles with what his media personality actually is, he did very well. Why? Well, he was himself. I think.

    Gordon admitted he has been criticised in the media for being too serious. His response? “These are serious times.” He then softened his delivery using real-life anecdotes to describe his passion for a strong NHS. There was tub thumping but equally there was admission of mistakes made, notably in relation to the 10p tax debacle.

    He attacked the Tories, his party craved that and he did it pretty well. However, he didn’t get too tempted to launch into what they can’t or won’t do and concentrated on what Labour will do.

    Standing ovations greeted him a number of times as he delivered a strong performance but I wonder if his wife Sarah, who actually opened the conference and introduced him, will receive just as many plaudits in tomorrow’s tabloids?

    He also managed a sly dig at those questioning his leadership credentials. “These are no times for an apprentice,” he joked. Which David was that aimed at I wonder?

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